Frequently Asked Questions

All ready-to-ship orders are processed within 1–5 business days. Occasionally, processing times may be longer when we're away vending at festivals, but any extended processing times will be reflected in the estimated delivery dates shown at checkout.

We're based in New York! Once your order ships, delivery times depend on your location and the shipping method selected at checkout.

USPS

• Ground Advantage: 2–5 business days
• Priority Mail: 2–3 business days
• Priority Mail Express: 1–3 business days

UPS

• Ground: 1–5 business days
• 2nd Day Air: 2 business days
• Next Day Air: 1 business day

International Shipping

Delivery times vary depending on your location and selected shipping method.

Please note that these are estimated transit times and do not include order processing time.

To help ensure safe delivery, all orders of $200 or more require a signature upon delivery at no additional cost.

If no one is available to sign, the carrier may attempt redelivery or hold the package for pickup. If your package is returned to us after unsuccessful delivery attempts, additional shipping fees may apply to resend your order.

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link to follow your package's delivery progress. You can also track your order through the Shop app!

If you don't receive a confirmation email, please reach out to us at kamaruclothing@gmail.com so we can make sure the correct email address was entered with your order.

If you need to make changes or cancel your order, please email us at kamaruclothing@gmail.com as soon as possible! We'll do our best to accommodate your request, but once an order has been processed or shipped, changes may not be possible.

If your tracking shows delivered but you haven't received your package, please check around your delivery area and with anyone who may have accepted it on your behalf.

If you still can't locate it, we recommend contacting the shipping carrier first. You're also welcome to email us at kamaruclothing@gmail.com so we can help look into it!

You have 30 days from delivery to request a return or exchange. Once your request is approved, you'll have an additional 30 days to send your items back.

Items must be unworn, unused, and in their original condition. To start a return or exchange, please email us at kamaruclothing@gmail.com.

Please note that return shipping and exchange fees may apply. For more details, please review our Return & Exchange Policy.

For orders placed on or after October 1, 2026:

• Returns: We provide a prepaid return shipping label, and the shipping cost is deducted from your refund.
• Exchanges: We provide a prepaid return shipping label for your original item. An $8 restocking fee must be paid before your new item is shipped.
• International orders: Customers are responsible for all shipping costs associated with returns and exchanges.

All fees are waived if your item is damaged, defective, or incorrect due to an error on our part.

If your order arrives damaged, defective, or incorrect, please email us at kamaruclothing@gmail.com as soon as possible so we can make it right!

If the issue was caused by a manufacturing defect or an error on our part, we'll cover any applicable return shipping or exchange fees.

Once we receive and inspect your returned items, approved refunds will be issued to your original payment method within 10 business days, minus any applicable return shipping costs.

Please keep in mind that your bank or credit card company may take additional time to process your refund. If more than 15 business days have passed since your refund was approved and you still haven't received your funds, please contact us at kamaruclothing@gmail.com.

If your Kamaru piece has an issue with stitching, seams, or another manufacturing defect, we're happy to repair it for free!

• Within 6 months of purchase: We'll cover shipping both ways and repair your item at no cost.
• After 6 months: You'll be responsible for shipping your item to us, but we'll repair it and send it back for free.

Please note that items that have been improperly washed or handled may be damaged beyond repair.

Email us at kamaruclothing@gmail.com with photos of the damage so we can assess the issue and help!

Absolutely! Our woven fabrics are naturally delicate and can develop snags, loose threads, or small holes with regular wear.

We're happy to help fix these imperfections and give your piece a little TLC! You'll only be responsible for shipping costs, with no additional fees for the repairs.

Just email us at kamaruclothing@gmail.com with photos of the snags or damage, and we'll provide our mailing address and instructions!

All festival purchases are final sale and cannot be returned or exchanged.

However, if your piece has a manufacturing defect, such as tearing along the seams or faulty stitching, please email us at kamaruclothing@gmail.com with photos of the issue so we can help make it right!

Our clothing ranges from S–3X, depending on the style! We recommend checking our Size Guide for specific measurements and sizing recommendations.

Yes! All of our clothing is unisex, with relaxed, oversized fits designed for comfort and inclusivity.

We recommend checking our Size Guide, customer reviews, and Instagram highlights for sizing references and examples of how our pieces fit on different body types.

If you're still unsure, feel free to email us at kamaruclothing@gmail.com or send us an Instagram DM! We're always happy to help you find the right fit.

We recommend hand-washing all Kamaru pieces in cool water with a gentle detergent and hanging them to dry. If needed, iron on the lowest heat setting. We also recommend washing your pieces before their first wear!

Please avoid machine washing and drying. There is always a risk of tearing or damaging the fabric, especially the fringe on our Kamaru Hoodies and the faux fur lining of our Kamarobes, which can be permanently damaged by dryer heat.

We also recommend carefully trimming any loose threads you notice to prevent further pulling or snagging. If your piece has multiple snags and you're unsure whether it's safe to trim them, please reach out to us by Instagram DM or email at kamaruclothing@gmail.com. We're happy to help!

Our pieces are made from a variety of materials depending on the style:

• Pashmina Hoodies: 100% viscose
• Kamaru Hoodies: 50% viscose / 50% polyester
• Patchwork Harem Pants: 50% viscose / 50% polyester
• Patchwork Shorts: 50% viscose / 50% polyester
• Kamarobes: 100% viscose / faux rabbit fur

Both hoodies have the exact same style, sizing, and relaxed fit! The main difference is the fabric, which affects their weight, texture, and durability.

Pashmina Hoodies: Made from lightweight, woven pashmina scarves with a soft, silky feel. They're breathable, flowy, and perfect for warmer weather or layering. Because the fabric is more delicate, it's naturally prone to snags, pulls, and small holes and should be handled with extra care.

Kamaru Hoodies: Made from a thicker, more tightly woven fabric with a soft, fleece-like feel. They're warmer, more durable, and better suited for cooler weather and everyday wear. The fabric is also less prone to snagging than our pashmina material.

Our bottoms and overalls are made from the same material as our Kamaru Hoodies, giving them that same soft, comfortable, and durable feel.

Each pashmina scarf is unique! Different weaving techniques and yarns can affect the texture, thickness, and overall feel of the fabric.

Because our pieces are cut from individual pashmina scarves, pattern placement may also vary between sizes and pieces.

We're a cut-and-sew clothing brand! Our pieces are designed by us and sewn by our manufacturing partners in China.

Absolutely! If you'd like your fringe shortened or removed, just email us at kamaruclothing@gmail.com after placing your order, and we'll be happy to help!

We also have a tutorial in our pinned Instagram Reels if you'd prefer to do it yourself.

We try to bring back most colorways, especially popular ones! Restocks typically take 2–6 months, but some may take up to a year. Unfortunately, we can't guarantee that every colorway will return.

We announce upcoming restocks and new releases on our Instagram! You can also sign up for our text notifications to receive a reminder 5 minutes before every restock and drop.

If an item is sold out, select your desired size on the product page and click "Notify Me When Back in Stock" to sign up for an alert when it returns.